Your Faceware Studio and Shepherd license(s) are tied to your Faceware web portal login. When the software is launched for the first time, login is required using the email and password that is used to access your Faceware account. Upon login, the software connects to the cloud to verify whether or not a license is available for your account. If so, the software will launch. When the software is closed, the license is released back into the cloud for use on the same computer or a different machine. Studio and Shepherd do not require manual activation with a ticket.
After purchasing your Faceware software, your 25-digit license ticket will be available on your Faceware portal page (http://my.facewaretech.com). From the portal home page, click Licenses under "Your Documents." Copy the 25-digit ticket exactly as it is, including dashes, into the ticket field on the activation page (https://licenses.facewaretech.com/CMLC/index.php) and follow the instructions to select and activate your licenses.
After purchasing the Realtime for iClone software from Reallusion, your 25-digit license ticket will be available on your Reallusion account page. Copy the 25-digit ticket exactly as it is, including dashes, into the ticket field on the activation page (https://licenses.facewaretech.com/CMLC/index.php) and follow the instructions to activate your license. Please note that Faceware can only assist with licensing and support related to Realtime for iClone. Any issues directly related to iClone or the Motion Live plugin should be addressed to Reallusion support.
This error typically appears when your software license wasn't properly released after your last session. This often happens if the application was closed without signing out first. To prevent this, always remember to select File > Sign Out before closing the software.
This error can also occur if you're trying to log into a software version that doesn't match your license type:
If you encounter this error:
There is a known issue related to the activation of Faceware software licenses (Analyzer, Retargeter, Realtime for iClone) related to CodeMeter Runtime (the licensing software) being unable to communicate properly with the web activation if the user has an incompatible version of CodeMeter Runtime installed.
If you are experiencing this issue, you will need to downgrade your version of CodeMeter Runtime to 6.50 to activate your license via the web. This version is packaged with the installation of Analyzer and Retargeter and does not require a separate download.
To downgrade your CodeMeter Runtime version and activate your Analyzer/Retargeter license:
If you are experiencing a cookies error during activation, please try using Mozilla Firefox or the following alternative activation page: https://licenses.facewaretech.com/CMLC/index.php
Your 25-digit activation ticket for Analyzer, Retargeter, and Realtime for iClone must be entered into the ticket field on the activation page exactly as given, including dashes. It will be in a format like the following:
A1B2C-3D4E5-F6G7H-8I9J0-KLMNO
If you continue to receive this error, please contact Faceware support (support@facewaretech.com) with your ticket and license information.
Your Faceware purchases and licenses, if applicable, are associated with the account that made the purchase order. If you bought a license from the Faceware web store, then the license will be associated with the same account. If you purchased through a Faceware sales representative, then contact your sales rep if you are unclear which email address the sale is under.
Yes. As long as there is an available license on your account that is not being used, the software will launch when you log in. When the software is closed, the license is released back into the cloud for use on the same computer or a different machine.
No. Analyzer and Retargeter require manual license transfers with the assistance of Faceware support if you have a valid software subscription. License tickets are valid for a single activation of each license contained therein. Please follow the instructions on the following page for more information about license transfers: http://support.facewaretech.com/transferring-a-license
No. Realtime for iClone requires a manual license transfer with the assistance of Faceware support. License tickets are valid for a single activation. Please follow the instructions on the following page for more information about license transfers and include your original ticket and purchase information: http://support.facewaretech.com/transferring-a-license
For the Studio Plus version of Analyzer, no internet connection is required. For Studio and Trial versions, an active internet connection is only required during the initial Faceware account credential check whenever the software is launched. During the actual tracking or parameterization processes, no internet connection is required.
No internet connection is required for any Retargeter version.
Internet access is required to launch Studio and Shepherd. Upon login, the software connects to the cloud to verify whether or not a license is available for your account. If so, the software will launch. If there is no available license, then you receive a message indicating as such and the software will not launch. If you require an offline license, please notify sales@facewaretech.com at the time of purchase.
Check all of the following solutions to Analyzer credential authentication failure:
1.) Make sure you are copying and pasting your credentials exactly as you created them for your Faceware account. Including extraneous spaces or omitting characters will cause verification to fail.
2.) Check to see if your firewall is allowing Analyzer to access the internet. Additionally, if in an office environment, check with your information technology professional to make sure that Analyzer can access the internet through the office's firewall.
3.) Please ensure that the date and time are correct in Windows on your machine. Only the minutes need to be adjusted, the hours can remain appropriate for your specific time zone. If your machine is more than a couple of minutes off of our server's time, you will not be able to validate Analyzer. The easiest way to ensure that the time is correct is to sync to internet time in Windows.
To reset your Faceware password, please click the following link: https://my.facewaretech.com/web/reset_password
All Faceware software trials are feature-complete and functionally equivalent to the full versions of the software to give you the best trial experience possible. If there is a feature that you can't find or believe isn't working, please take a look at the FAQ articles and workflow pages on this knowledge base for the specific product for more information.
Note: The Faceware Analyzer trial is functionally equivalent to the Studio Plus version, but still requires an internet connection upon launching. The full Studio Plus version of the software does not require any internet connection at any time.
Please note that Faceware can only assist with licensing and support related to Realtime for iClone. Any issues directly related to iClone or the Motion Live plugin should be addressed to Reallusion support.
https://www.reallusion.com/CustomerSupport/User/FAQList.html
For all licensing and technical issues related to the Glassbox Live Client for Unreal Engine, please contact Glassbox technical support.
https://glassboxtech.com/support
If you have additional issues with your licenses, please send an email to Faceware support (support@facewaretech.com)and include as much information as possible, including screenshots of errors and reproduction instructions. Also, attach a CodeMeter Diagnostic File (CmDust) to your email if you are using Analyzer, Retargeter, or Realtime for iClone.
To create a CodeMeter Diagnostic File using 'CmDust':